Help center

Answers for players, organizers and Architects.

Playing

How do I join a game?

Scan the invitation QR code your team leader shares, or type your team's code on the join screen. It drops you straight into the Game Screen with the code already filled in.

Read on: Getting in: buy, create, join
Do I need to install an app?

No. You open a link in your phone's browser and you are playing. There is nothing to download, and nothing to read in advance.

Read on: What you need
Does everyone need their own phone?

Everyone can have one, and it works better that way, because splitting up and pooling what you found is the winning strategy. You all share one case, one set of points and one case file, so a single phone still works if someone's battery dies.

Read on: What an ImmA investigation is
The QR code will not scan.

Allow camera access first, and shade the code if you are in bright sun. If it still refuses, scan the poster with your phone's own camera app: it opens the place in your game, exactly as a scan here would.

Read on: Scanning, the action everything runs on
What are Action Points, and why have ours run out?

Action Points are your team's shared budget, and almost everything you do spends some. Running low is normal and part of the design: you are not meant to be able to ask everyone everything. If you genuinely run dry, the organizer holds a hint code that tops you up.

Read on: Action Points, the only resource
How do I question a character?

Type or speak whatever you actually want to ask, in your own words. There is no list to pick from. How much a character likes you changes both what they admit and what each question costs you.

Read on: Talking to people who lie
I think a character is lying. What do I do?

Catching a lie is a move, not an observation. Find the clue that proves it, then say it to the character's face, in your own words: tell them what really happened, or show them the evidence. They hold their story against any accusation until your team actually has the clue that disproves it; once you do, a confirmed contradiction compels the truth and counts on your score.

Read on: Talking to people who lie
We are stuck. What are we missing?

No single clue convicts anybody, by design, so being stuck usually means two clues have not been put side by side yet. Re-read the case file together, including what teammates found somewhere else, and question whoever the evidence touches.

Read on: Evidence, and why one clue is never enough
How does the game end?

Either your team decides it has the answer and ends it, or the clock runs out. Then you get the questions: who did it, and how you know. They are graded against what the Architect actually wrote.

Read on: Ending the investigation
Where do we see how we did?

The recap page, straight after the questions. It carries your score, what you found, what you missed and how you compare with the other teams who played the same investigation.

Read on: Your score, and what to do with it

Running events

How do I run an event at my venue?

License a finished investigation from the catalog, print the QR kit, place the codes, and run the evening from Mission Control. There is nothing to write and no code to touch.

Read on: Finding the right investigation
How long does setting up take?

About an hour for the first event at a venue: printing the kit, taping the codes up and walking the route to pin each location. The second event at the same place is quicker, because the codes are already placed and the coordinates already pinned.

Read on: Setting the venue up
Can I have an investigation written for my venue?

Yes. Describe the place and the event you want and an Architect writes it for you, using your building, your street and your history. It is a conversation and a quote, not a checkout.

Read on: Commissioning something custom
What am I actually doing while the game runs?

Watching, and nudging. Mission Control shows every team's position, points and conversations live, and lets you grant a hint, unlock a location or speak to a team as the Companion when they stall.

Read on: Mission Control, tab by tab
How do I get paid?

When ImmA makes the sale, it charges the client and holds your share for five days after the evening (thirty during your first month of sales), in case of a refund. It is then transferred automatically to your own Stripe account, and Stripe pays it into your bank. When a sale is made in your own name, the buyer pays your Stripe account directly and ImmA only keeps its commission. Either way you open that account once, in Payouts: Stripe checks who you are and which bank account is yours, so ImmA never handles your bank details.

Read on: How the event makes money
Can this work in a care home, a school or with limited mobility?

Yes, and it is a real part of what ImmA is for. The same investigation runs seated, in one room, with no walking and no clock: the codes go on the tables. Pricing does not assume a paying audience, so tell us what you are planning.

Read on: Care homes, day centers and community groups

Writing scenarios

Can anyone write an investigation?

If you can describe a place and something that happened there, yes. Two sentences is enough to start, and if you already have the culprit, the cast and the tone, write all of it: nothing you specify gets overwritten.

Read on: A seed in, a whole mystery out
What does it cost to create one?

A monthly subscription covers your AI generation, and that is the only thing GT pays for: running the models costs us real money per call, and images are most of it. Everything you do yourself is free: writing the text by hand, and uploading your own pictures, including art you generated with another AI tool.

Read on: What it costs
How do I earn from a scenario I wrote?

Every organizer who licenses it pays you, again and again, for work you did once. You keep most of each license; the rest covers hosting, AI, upkeep and the platform. You set the price yourself.

Read on: Getting paid
Who actually buys these?

Museums, tourist boards, town halls, schools, works councils, agencies, bars and care homes, and they buy for different reasons: footfall at a quiet time, a message that sticks, a team whose members have to rely on each other. Knowing which one you are writing for changes the length, the tone and the price.

Read on: Who runs these evenings

What ImmA is not

Two things get confused with ImmA, and we are not trying to replace either of them. Both are excellent, and we would rather point you at them when they are the right answer.

Not an escape game

Nobody is locked in a room for sixty minutes. An ImmA investigation runs outdoors or across a venue you already have, at your own pace, with a whole crowd moving through it at once.

Not a replacement for live actors

A real actor who knows their part and improvises with you is the finest version of this, full stop. Those evenings are wonderful and they should keep existing. We are simply not that.

Not a fixed script to learn

Nobody has to memorize a role. The story can be rewritten the day before, or a different one run tomorrow, because there is nothing for a cast to relearn.

What it is instead

A way to give hundreds or thousands of people the same kind of evening at once, at a price a school, a town or a company can actually pay. Live actors do not scale to that, and they should not have to.

Explaining ImmA to someone else?

Printable one-page flyers for players, organizers and Architects, plus a straight answer on what ImmA is not.

Get the flyers

Still stuck?

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Help and how it works · ImmA