Terms of Service
Last updated: July 2026
These terms govern your use of ImmA. By creating an account or playing an event, you agree to them.
Your account
You're responsible for your account and for keeping your password safe. One person, one account; you must be old enough to consent to these terms in your country.
Acceptable use
Don't abuse other players, characters or staff; don't cheat, tamper with scans or scores, scrape data, or try to extract solutions from AI characters. We may suspend accounts that do.
Content and roles
Architects own the scenarios they create and license them through the platform; organizers run licensed events. You grant us the rights needed to host and deliver that content.
Payments and refunds
Event tickets and licenses are sold under the pricing shown at purchase. A license can be refunded in full within 7 days of purchase, provided the scenario has not yet been run. After that window, refunds follow the terms in the signed offer. Player-ticket refunds follow the event's stated policy.
Service “as is”
We work hard to keep ImmA reliable, but the service is provided as is, without warranties, and our liability is limited to the amount you paid us in the prior 12 months, to the extent the law allows.
Changes
We may update these terms; we'll post the new version here with a new date. Continued use means you accept the changes.
Using your event as a reference, photos and your name
If you accept it, we may name your organization and show its logo as a reference (the "They solved a mystery with us" row on our home page), and may publish photographs or short recordings of your event on our site and channels. This is optional: you can refuse it, or change your mind later, and it never affects the price you pay, what we deliver, or the service you get. Where somebody can be individually recognised in a photograph or a recording, the organizer of the event is responsible for telling them and for getting their agreement before sending us the material. Anyone who appears in something we have published, whether you, a guest or a player, can ask us to take it down at any time and without giving a reason: write to us through the contact form and we will remove it from our own site and channels promptly. Copies that other people have already shared elsewhere cannot always be recalled, which is why we ask before publishing rather than after.